Should you receive a faulty item, please email use our contact form to let us know and we will be more than happy to reissue your postage costs and offer you either a full refund or a replacement.
I’ve received the wrong item, what do I do?
Reach out to us using our contact form. We will then arrange for the return of the wrong item and issue either an exchange or full refund.
One of my items is missing, what do I do?
If one of your items is missing from your order, please reach out to us using our contact form and we will send it out to you, free of charge.
When can I expect my refund?
Once we have received your item, we will process the refund. This should appear on your bank statement within 5 working days.
How do I exchange my item?
Please email us using our contact form and we will be more than happy to exchange your item for you. Once your item has been returned to us, we will send your new item to you.