FAQ's

ORDERING

To be eligible to place an order, you first need to apply for a Wholesale account. Once you have been accepted, you will be sent your login details and can place an order immediately. To apply for an account Click Here

Before you make an order, you will need to browse or search for the item you are looking for. Use our menus or search box in order to find your items.

To find out all about a product, click on the item to view the details. You can change the quantity you want by clicking the number in the quantity box. This number will automatically be set to 1, so if you click add to basket, 1 will be added. You can then continue shopping or go straight to checkout. 

Unlike other wholesalers, we do not sell by weight but by quantity. This is a great way for retailers to accurately know how many items are going to arrive. The average weights of the items are shown on the product pages

Also unlike other wholesalers, we do not have a minimum order quantity (MOQ) so you can order as little or as much as you like!

Once at the checkout you can then place your order. This is a good time to point out, that we never store your credit card details and The Psychic Tree provides a 100% secure shopping experience, so you can shop with confidence.

You can always review your order before your payment goes through and amend or cancel if necessary.

ACCOUNT APPLICATION

How do I know if my application has been successful?

Once your application has been received, our team will review the details and if successful you will receive an account invite email, which will take you through your steps to create an account and start shopping. Once you have applied, it's worth making sure that you add info@thepsychictreewholesale.co.uk to your safe senders list, to ensure any messages do not drop into junk mail. If you haven't heard from us, make sure you check this folder before reaching out

What Happens Next?

If you have your account invite email, you can follow the steps and begin placing orders straight away. If you haven't had your account email and have checked your junk mail folders, it's likely we have emailed you at your given email address to request more information, or to inform you of the reasons why you haven't been successful in your application

Can I apply for credit payment terms as part of my application?

Unfortunately we do not offer credit facilities at this time

PRODUCTS

Is what I see on the website an accurate representation of what I will receive?

Yes, our product photography is accurate of the stock we currently hold. All items are sold individually

Are the products I receive individually bagged?

Yes, each part of your order will be bagged by the type of product you have ordered. We will label the bag accordingly with the product type if it is difficult to identify from other products in the same order

How do I know my order has gone through?

Once you have placed your order with us (thank you!), you will receive a confirmation email to tell you your order has been received safely. Worth checking that all of your delivery address information is correct on this - if it isn't, just drop us an email using our contact form and we will sort out any issues.

I forgot to add items to my order, can you add them?

Unfortunately it's really difficult for us to add items to an order once it has been placed, however if you drop us an email using our contact form we will do our best to accommodate any request.

I ordered the wrong product - can I return for an exchange or a refund?

Yes of course!, we offer a 30 day no quibble return policy, so if you ordered the wrong item, we’ll be more than happy to offer you an exchange or refund.

Can I change my address once my order’s gone through?

Unfortunately this is not usually possible, but please use the contact form to reach our and as long as we haven't started processing your order, we may be able to do something.

Can I use a different delivery address?

Yes, at checkout you will be able to use a separate delivery address to your billing details.

Can I cancel my order?

If your order has not been processed, we may be able to cancel your order before it is despatched. Please use the contact us page. If your order has already been despatched, please follow the returns procedure and we will sort out your refund as soon as we receive the items back.

How do I get my tax invoice?

Your order confirmation email contains all of the information required for you to reclaim tax if applicable

PAYMENT

If I have a wholesale account, am I automatically signed up to the Newsletter?

When you checkout you have the ability to deselect or select whether you sign up to our newsletter. We would love to be able to communicate our deals, news and new products to you so it would be great to have you signed up! We also promise not to bombard you with emails like some other online companies!

What types of payment do you accept?

We accept all major debit and credit cards as payment, including Visa and Mastercard. We also accept payment via PayPal.

Unfortunately, we are not able to process orders using cheque's or postal order's.

DELIVERY

What is the cost of delivery?

The cost of delivery is £5 for orders up to £49.99, £10 for orders between £50 and to £200. For orders over £200, delivery is free. For more information please visit our delivery information page

How is my parcel being delivered?

Our UK orders are sent out by using DPD Tracked Next Day Delivery. 

When can I expect my delivery?

UK - Orders placed before 12pm should arrive the following day

Where is my order?

If your order has been despatched but hasn't arrived within the expected time period, please email us using our contact us form, and we will look into it for you.

RETURNS

What if I want to make a return or exchange?

We offer a 30 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

We are happy to refund or exchange your order, but we cannot issue credit onto your customer account at this time.

    How do I return an item?

    If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 30 days of receipt. Please remember to include a brief note to explain the reason for return.

    The buyer is responsible for the cost of the return postage unless the item is damaged. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing. Please send them to:

    Returns @ The Psychic Tree Wholesale
    Unit 9 Glenmore Centre, Castle Road, Sittingbourne, Kent, ME10 3GL

    If you require an exchange, make sure you include details of the product you want in your returns parcel.

    My item is faulty, what do I do?

    Should you receive a faulty item, please email use our contact form to let us know and we will be more than happy to reissue your postage costs and offer you either a full refund or a replacement.

    I’ve received the wrong item, what do I do?

    Reach out to us using our contact form. We will then arrange for the return of the wrong item and issue either an exchange or full refund.

    One of my items is missing, what do I do?

    If one of your items is missing from your order, please reach out to us using our contact form and we will send it out to you, free of charge.

    When can I expect my refund?

    Once we have received your item, we will process the refund. This should appear on your bank statement within 5 working days.

    How do I exchange my item?

    Please email us using our contact form and we will be more than happy to exchange your item for you. Once your item has been returned to us, we will send your new item to you.

    OTHER

    What are your opening hours?

    Orders can be made on the website 24 hours a day, 7 days a week. If you send us an email, we will look to reply to you within 24-48 hours.

    Do you have a catalogue?

    Our catalogue is effectively our website, so we don't offer a paper catalogue at this time.

    Do you have a showroom?

    We do not currently have the ability for customers to visit and collect their items due to the level of activity in the warehouse at any one time

    Still have a question?

    We want to make all our customers happy - If you cannot find an answer to your question, please use the contact form to reach our and we will come back to you within 24 hours.